Telephone Support - 818.998.9100
Hours: Monday-Friday 9:30-5:00pm PST
EMail Support - 818.998.9100
Rapid response times.
Remote Access Support - By Appointment
GoToMeeting or VPN network technical support gives our engineers the ability to diagnose and resolve system issues over the internet.
Quality Customer Service
Customer support is a critical factor in customer satisfaction and loyalty. Sony Alteran Archiving Solutions is committed to supporting you for the long-term. We understand that your business requires an immediate resolution to any problem, and we are there for you. Some of our other support services:
Training and Consulting
We offer classes and production pipeline development on all our hardware and software.
On Site Support
On site support as necessary.
Site Audit Support
Our support package also includes periodic on site audits by one of our experienced engineers. Our system installation is audited and certified to insure that it is performing to all specification.
Delivery of new software upgrades, patches, or workarounds.
Hardware Repairs & Servicing
Most brands and configurations.